Refunds
We will refund the cost of the item excluding our postal charges when the item was sent provided it is returned within 7 days of delivery and not classed as a Non Returnable Item.
Any items sent back for a refund must be sent with the refund form correctly filled in. You can find a copy HERE
For your own protection we suggest you return any items by Royal Mail special delivery or a similar method if outside the UK, and insure it for the full amount as stated on your sales receipt. You are responsible for all expenses in returning the items and ensuring they are returned undamaged to us. We will not be responsible for losses or damage of returned parcels.
Returns must include boxes, guarantees & any promotional gifts that came with the items & all must be returned in the new condition in which they were sent (no scratches or signs of wear, engraved, resized or damaged in any way).
We cannot give refunds on items that have been altered for size or engraved on by another company or person or items ordered from us that were personalised, engraved or made to order.
If a refund is given it will be either by refunding the Credit Card that was originally used or by a cheque in pounds sterling and posted to the address given in the original sales transaction (our discretion).
No refunds will be issued while a person waits in our retail shop and no cash of any description will be handed over.
Send all packages to:
The Gretna Green Wedding ring Company
C/O (J & K Harris)
4 The Crescent
Carlisle
Cumbria
CA1 1QN
United Kingdom
Do not write Jewellery, Jewellers or any other related words on the package to protect it from possible theft.
If damaged in the post you must notify us within 2 days of you receiving the goods & we must receive them back with the damaged packaging.
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Copyright: Gretna Green Wedding Ring Company 1998 to 2012. Gretna Green Anvil Ring designs are protected copyright & Patent, registered No: 3024621, 3025275.
