Exchanges and Returns.
If you wish to exchange an item for something else on our website then please contact us first and return the item in its new condition within 7 days.
We will then arrange for the new item to be sent to you. There will be a postal charge for this and any price change will need paid.
Ring Size ordered wrong.
If a ring you ordered does not fit then please contact us first then return it to us with the new size you want it altered to.
Rings that need to be altered up to 2 sizes up or 2 sizes down we will alter free of charge up to 1 month after purchasing them.
Rings that need to be altered over 2 sizes up or 2 sizes down we will alter at a charge up to 1 month after purchasing them.
For later on rings that need to altered over 1 month after purchasing them we are happy to do for a charge providing the ring will alter the number of sizes requested.
We are not bound to alter a ring size over 1 month after purchase if it is not suitable for altering.
If the ring has already been sent to us there will be a postal charge to return the ring even if no work has been done.
For all items sent to us there will be a postal fee to return the item.
We will refund the cost of the item excluding postal charges provided it is returned within 14 days of delivery and not classed as a Non Returnable Item.
You must contact us first before returning any item with the reason for return and the tracking number of the return parcel.
For your own protection we suggest you return any items by Royal Mail special delivery or a similar method if outside the UK, and insure it for the full amount as stated on your sales receipt. You are responsible for all expenses in returning the items and ensuring they are returned undamaged to us. We will not be responsible for losses or damage of returned parcels.
Returns must include boxes, guarantees & any promotional gifts that came with the items & all must be returned in the new condition in which they were sent (no scratches or signs of wear, engraved, resized or damaged in any way).
We cannot give refunds on items that have been altered for size or engraved on by another company or person or items ordered from us that were personalised, engraved or made to order.
Send all packages to:
Carlisle Enterprise Centre
Do not write Jewellery, Jewellers or any other related words on the package to protect it from possible theft.
If damaged in the post you must notify us within 2 days of you receiving the goods & we must receive them back with the damaged packaging.